How do I make a bylaw complaint?
Bylaw complaints may be made by telephone, in writing, by email or in person at the Village Office. You must identify yourself when making the complaint. The Village Office will keep the identity of the complainant confidential unless the complainant has agreed to be identified. When making a complaint, be prepared to give your name, address and telephone number and to provide as many details as possible about the complaint, including the following:
- address of property involved
- date(s) when violation observed
- detailed description of violation.
How does the Village of Fraser Lake respond to complaints?
A Bylaw Enforcement Officer will investigate your complaint as soon as possible. You are encouraged to keep your complaint file up to date and to keep the Bylaw Enforcement Officer apprised of the status of your complaint, if the situation improves, worsens or stays the same.
If there is a contravention of municipal bylaws, Bylaw Enforcement Officers will work with the person responsible to voluntarily remedy the situation.
In relation to certain hazardous situations or declared nuisances, a municipal council may order a person to rectify the situation, or take action to eliminate the hazard or damage and require the person to pay the costs incurred to do so. Where compliance with a bylaw is a condition of a license or permit, Bylaw Enforcement Officers may find it necessary to suspend the license or permit until the person, or persons, comply.